We have been providing our photo products and services to youth sports organizations for almost 20 years. We offer an extremely high quality product at a reasonable price and we back up our goods and services with a complete satisfaction guarantee. Yes, we are humans and we have a tendency to hire humans to work with us. That being the case, we won't tell you that we, or our processing facility have never made a mistake. However, when the mistake is on our end of the relationship, we don't argue or fight with the customer. We simply correct the error. That may be a retake if at all possible, or a complete refund of the purchase price. Whatever it is we need to do to create a happy customer. We are totally committed to outstanding customer service.